FAQ - Frequently Asked Questions

Pre-Sales Questions

1. Is there a minimum time contract/commitment?
2. How soon will my account be set up and ready for use?
3. Do I have access to update my site 24 hours a day?
4. Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?
5. Do you host Adult sites, warez sites or sites containing illegal material?
6. Is my site backed up and how often?
7. How fast are your connections?
8. What are your server specifications?

Technical Questions

1. I changed my control panel password and now I cant get in.
2. How do I get my email?
3. I want to get started right away, but my domain name hasnt transferred/isnt in the database yet. How do I do it?
4. Where should I put CGI scripts for my domain?

Account and Billing Questions

1. Can I upgrade my plan or features later?
2. How can I change my account or billing information?
3. What happens if I go over the bandwidth limit for my account?
4. How do I cancel my Account?
5. What about billing and overdue policies?

Answers

Pre-Sales Questions

1. Is there a minimum time contract/commitment?
Not at all. You can pay monthly or yearly. You can also cancel at any time.

2. How soon will my account be set up and ready for use?
Account orders are placed in a queue and are processed in the order in which they are received. Your site can be uploaded to our servers as soon as your domain name resolves to our server dns, usually within 24-48 hours.

3. Do I have access to update my site 24 hours a day?
Absolutely. Whether you are a day person or a night owl, your site is available for you to update.

4. Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?
We can register .com, .org, and .net names for $25/year, with you as the registrant. We can also assist with registering other domains, as well (fees for registering other domains will vary by country). Please contact our sales department if you require assistance in registering other domain types.

5. Do you host Adult sites, warez sites or sites containing illegal material?
Anything that is illegal, No. Please see our Acceptable Use Policy for policies regarding this.

6. Is my site backed up and how often?
It is the clients responsibility to do all backups of their site. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. We are NOT held liable in any way for any files, money, time, effort, etc... lost due to this unfortunate event. Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not. Again, back ups are the clients responsibility

7. How fast are your connections?
Our servers are connected to a multi-gigabit backbone to the internet.

8. What are your server specifications?
Our newest servers feature Dual Intel Xeon 2.4GHz processors with 2GB Ram and 10k RPM hard drives.

Technical Questions

1. I changed my control panel password and now I cant get in.
Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your control panel.

2. How do I get my email?
If you are familiar with your email clients setup, use the following information to retrieve email from your POP account:

Incoming mail (POP3) server:
mail.yourdomain.com

Outgoing mail (SMTP) server:
mail.yourdomain.com Your username is your email address.

3. I want to get started right away, but my domain name hasnt transferred/isnt in the database yet. How do I do it?
After your domain is fully propagated through the system, you can upload to yourdomain.com via FTP or FrontPage Extensions.

4. Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script

Account and Billing Questions

1. Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading.

2. How can I change my account or billing information?
If you need to update your account or billing information please contact us here: Account Maintenance.

3. What happens if I go over the bandwidth limit for my account?
If you exceed the bandwidth limit for your account the overage amount will be automatically billed at a rate of $4 per gigabyte per month.

4. How do I cancel my Account?
You can cancel your account at any time by sending email to sales@ex-an.com. There are no cancellation fees, and no notice is required. Any fees paid to that point are non-refundable. Please see our Acceptable Use Policy for further information.

5. What about billing and over due policies?
Accounts will be given a grace period of 7 days, if payment is not received within the grace period your account will be suspended.