Terms and Conditions
1 Introduction
This document (along with any document referred to herein) sets out the terms and conditions ruling the use of this website and the purchase of products through this website (hereinafter “Terms”).
Please read these Terms carefully. By using this website or placing an order through it you agree to be bound by these Terms. If you do not agree to all of the Terms, please do not use this website.
These Terms are subject to change. It is your responsibility to read them at regular intervals, as the Terms in effect at the time you use the website or at the time the Agreement (as defined below) is drawn up are also applicable.
- Our data
This website is managed by the company under the name “ΕΞ-ΑΝ MON. IKE.”, which has been legally incorporated, and is based in Glyfada, at 12-TK:16675, Agiou Konstantinou Street, with fiscal number. 801536107 & Tax Office A of Athens.
- Your details and your visits to this website
The information or personal data you provide to us is subject to processing. By using this website you consent to the processing of such information and data and you represent that all information and data you provide to us is true and accurate.
- Use of the Website
By using this website and/or placing an order through it, you undertake:
- Use the website only to submit legitimate inquiries or orders.
- Do not place false or fraudulent orders. If we reasonably believe that such an order has been submitted we have the right to cancel it and inform the relevant authorities.
- Provide us correctly and accurately with your e-mail address, postal address and/or other contact information. By doing so, you agree that we may use this information to contact you in the event that this is deemed necessary.
If you do not provide us with all the information we need, we may not be able to complete your order.
By placing an order through the website, you warrant that you are at least 18 years of age and have the legal capacity to enter into binding contracts.
- Availability of Services
The products offered through this website are available in Greece and abroad.
- Preparation of the contract
The information referred to in the Terms and the details contained in this website does not constitute an offer to sell, but rather an invitation for information. No contract shall be deemed to have been formed between us and you in respect of any products unless your order is expressly accepted by us. If we do not accept your order, and the money has already been taken from your account, then it will be refunded in full.
To place an order, you will be required to follow the online purchase process and press the ‘Confirm Order’ button to submit the order. You will then receive an e-mail from us confirming receipt of your order. Please note that this does not mean that your order has been accepted, as this is an offer from you to us to purchase one or more products. All orders are subject to acceptance by us and such acceptance will be confirmed by sending you an e-mail confirming that the product has been dispatched (“Dispatch Confirmation”). The contract for the purchase of a product between us (“Contract”) will only be considered concluded when we send you the Dispatch Confirmation.
The Contract will only apply to the products whose shipment we have confirmed in the Shipment Confirmation. We are not obliged to supply you with any further products which may be part of your order, unless the dispatch of those products has been confirmed by a separate Dispatch Confirmation.
- Product Availability
All orders for products are subject to availability and accordingly, in the event of supply difficulties or out-of-stock products, we reserve the right to advise you of similar products of equal or greater quality and value that you may order. If you do not wish to order such similar products, we will refund any amount you may have paid in full.
- Order rejection
We reserve the right to withdraw any product from this website at any time, and/or to remove or edit any material or content on this website. Although we make every effort to process all orders placed with us, exceptional circumstances may arise where we may need to decline to process an order after we have already sent you the Order Confirmation, which we reserve the right to do at any time at our sole discretion.
We bear no liability to you or to any third party for the withdrawal of any products from this website, whether or not they have been sold, as well as for the removal or processing of any material or contents of the website or for the refusal to process or accept a order after we have sent you the Order Confirmation.
- Delivery
Subject to the provisions of Article 7 above regarding product availability and subject to exceptional circumstances, we will make every effort to complete your order for the product(s) listed on the Dispatch Confirmation by the delivery date specified in the Shipment Confirmation or, if no estimated delivery date has been specified, within 10 days from the date of the Shipment Confirmation for each shipment in Greece, while for shipments abroad the above estimated delivery date is expected to be around 45 days.
However, delays may occur in the following cases:
Adaptation of products to customer requirements
Specialized products
Unforeseen circumstances
Delivery area
If for any reason we are unable to meet the delivery date, we will notify you and offer you the option of either continuing with the purchase with an extended delivery time, or canceling the order with a full refund. Please note that no deliveries are made on Saturdays and Sundays.
For the purposes of these Terms, “delivery” shall be deemed to have taken place or the order shall be deemed to have been delivered upon the signature of proof of receipt of the products at the agreed delivery address.
- Failure to Deliver
If we are unable to deliver the products to you then they will be returned to us and we will contact you immediately to re-arrange their delivery.
If you are not at the delivery point at the agreed time, please contact us to reschedule the delivery for another day.
If, after 15 days have passed since your order is ready
- Price and Payment
The price of each product will be that set out, from time to time, on our website, except in cases of obvious error. We always take care to ensure that all prices on the website are accurate, however errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the corrected correct price or canceling it. If we are unable to contact you, we will treat your order as canceled and if you have already paid for the products, we will refund the full amount paid.
We are not obliged to supply you with any product at the incorrect lower price (even if we have sent you a Dispatch Confirmation) where the error in price is obvious and undisputed and could reasonably have been recognized by you as such.
The prices on our website include VAT but not delivery charges, which are as set out in the Delivery Charges Guide and which will be added to the total amount due.
Prices may change at any time, however (notwithstanding the above) any changes will not affect any order for which an Order Confirmation has already been sent to you.
Once you’ve finished shopping and all the products you want to buy have been added to your cart, the next step will be to complete the checkout process and pay. To do this follow the instructions displayed on our website during the product ordering process.
Payment can be made by credit, debit or prepaid Visa and Mastercard cards. To minimize the possibility of unauthorized access, your card details will be encrypted. After receiving your order, we will request a pre-authorization of your card to ensure that there is sufficient credit balance to complete the transaction. The purchase amount will only be charged to your card once your order has been dispatched for delivery from our warehouse.
By pressing the “Pay” button, you confirm that the card belongs to you.
Cards are subject to validation and approval checks by your card issuer. If we do not receive the required payment authorization, we will not be liable for any delay or non-delivery and will not be able to enter into a Contract with you.
Alternatively, you are given the option to pay the price of your order by cash on delivery, following the instructions provided on our website, if you choose this method of payment.
- Exchange/Return Policy
In accordance with the provisions in force in the event that you are dealing as a consumer, you may at any time within 14 calendar days from the date of delivery withdraw from the Contract (except for the cases where it concerns one of the products listed below, where the right of withdrawal is not granted ).
In this case, you will be refunded the amount you paid for the products in question and the costs of the products will be borne by you, provided that you have not used any of the free return methods described below.
You can prove the exercise of the right of withdrawal by any of the means provided by law, and in any case you will consider that you have legally exercised the right in question if you have proof of return / shipment of the products to us.
Your right to withdraw from a Contract only applies to products that are returned in exactly the same condition as when you received them. Please return each product using its original packaging. You must also include with the returned product all boxes, product labels, any accompanying forms and packaging. No refund will be given if the product has been used after opening or is damaged. Therefore, you must take due care of the products in your possession.
Changes are limited only to identical products, of different quantity or weight.
You can return any product to our store in Glyfada, at Agiou Konstantinou Street 12, PO code:16675 or through a courier company that we will arrange. None of the above options incur additional costs for you.
If you choose not to use any of the free return methods available, you will be responsible for the return costs. Please note that if you wish to return the goods to us by your own means, we reserve the right to charge you for any direct costs we may incur in receiving the goods in this way.
We will examine the returned product in detail and let you know if you are eligible for a refund
- Liability and Disclaimer
Unless expressly stated otherwise in these Terms, our liability in relation to any product purchased through our website is strictly limited to the purchase price of such product.
Without prejudice to the above, nothing in these Terms excludes or limits in any way our liability in the following cases:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation;
- For any matter in respect of which it would be illegal or wrongful for us to exclude or limit, or to attempt to exclude or limit, our liability.
Subject to the preceding paragraph and to the fullest extent permitted by law, unless otherwise set out in these Terms, we accept no liability for the following, however caused:
- Loss of income or revenue
- Loss of commercial activity
- Loss of profits or contracts
d Loss of expected savings
- Loss of data, and
- Waste of administrative resources or man hours.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted to or received from this website, unless otherwise expressly stated on the website.
All product descriptions, information and material posted on this website are provided “as is” and without warranty of any kind, either express or implied, or otherwise implied.
To the maximum extent permitted by law, but without excluding anything that could not be legally excluded in the case of consumers, we disclaim all warranties of any kind.
- Intellectual Property
You acknowledge and agree that all copyright, trademark and other intellectual property rights in and to all material and content provided as part of the Website are at all times owned by us or our licensors. Use of these is permitted only with express authorization from us or our licensors. This does not prevent you from using this website to the extent necessary to make a copy of an order or the details of the Contract.
- Viruses, hacking and other electronic crimes
You may not misuse this website by knowingly transmitting viruses, Trojan horses, worms and other malicious software or other material that is malicious or technologically harmful. You may not attempt unauthorized access to this website and its server, or any other server, computer and database connected to our website. You undertake not to attack the website through a denial of service attack or through a distributed denial of service attack.
Breach of this obligation may constitute a criminal offense under applicable law. Any such violation will be reported to the appropriate law enforcement authorities with whom we will cooperate in order to reveal the identity of the cyber offender. Likewise, in the event of such a violation, your right to use this website will be immediately terminated.
We are not responsible for any loss or damage caused by a denial-of-service attack, viruses or other malware or technologically harmful material that may infect your computer, its components, data or any other material as a result of your use of the this website or the downloading of material contained on it or similar material of another website to which this page refers.
- Links to our website
Our website may contain links to other websites and resources provided by third parties. Such links are provided for informational purposes only, and the content of such websites or sources is in no way under our control. Therefore, we accept no liability whatsoever for any loss or damage that may arise from the use of such links.
- Notifications – communication
All notices submitted by you to us must be submitted through our online contact form. Notices from us to you will be made either by e-mail or to the postal address you provided to us when submitting your order.
Notice will be deemed to have been duly served and received as soon as it is posted on our website or 24 hours after sending an e-mail or three days from the date of sending any letter. Sufficient proof of delivery of any notice shall be, in the case of a letter, the fact that such letter is properly addressed, postage paid and delivered to the post office and, in the case of e-mail, that such e-mail was sent to designated email address of the recipient.
- Transfer of rights and obligations
The Agreement between you and us is binding on you and us and our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations under it, without our prior written consent.
We reserve the right to transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition shall not affect your statutory rights as a consumer or void, reduce or otherwise limit any express or implied warranty we may have given you.
- Events of Force Majeure
We are not liable or responsible for any failure to perform or delay in performing any of our obligations under the Contract caused by events beyond our reasonable control (Force Majeure Event).
An event of Force Majeure is considered any act, event, failure to perform, omission or accident that is not subject to our reasonable control and specifically includes (but not limited to) the following:
- Strikes, counter-strikes or other union actions.
- Social unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (whether or not declared) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
- Inability to use railroads, ships, airplanes, motor vehicles or other public or private means of transportation.
- Inability to use public or private telecommunications networks.
- Acts, ordinances, laws, regulations or governmental restrictions.
- Any strike, breakdown or accident of the ferry and postal services or other means of transport.
The performance of our obligations under any Contract shall be deemed to be suspended for the period during which the Force Majeure Event lasts and the time for the performance of our obligations shall be extended for a period equal to the duration of such period. We will use all reasonable efforts to end the Force Majeure Event or to find a solution to enable us to fulfill our obligations under the Contract despite the Force Majeure Event.
- Waiver
If at any time during the term of a Contract we fail to seek strict performance by you of any of your obligations under the Contract or any of these Terms and Conditions, and/or if we fail to exercise any of your rights or remedies to which we are entitled under the Agreement or these Terms, this shall not constitute a waiver of or limitation of such rights and remedies and shall not relieve you of your obligation to comply with such obligations.
Our waiver of any individual claim does not constitute a waiver of any similar claim in the future.
No waiver by us of any of these Terms or of our rights and remedies under the Contract shall be valid unless it is expressly stated to be a waiver and notified to you in writing, as set forth in Section 18 above.
- Clause of partial invalidity
If any competent authority determines that any of these Terms or provisions of the Agreement are invalid, illegal or unenforceable to any extent, such terms or provisions will be severed to that extent from the remaining terms and provisions, which will remain in effect to the fullest extent permitted by law.
- Full Agreement
These Terms and any document expressly referred to in them constitute the entire agreement between us regarding the subject matter of each Agreement and supersede any prior written or oral agreement, understanding or settlement between us.
Both you and we acknowledge that, in entering into the Contract, neither of us relied on any statement, undertaking or promise made by the other party or implied orally or in writing during our negotiations prior to the said Contract, unless otherwise expressly stated in these Terms.
Neither party may exercise a remedy in respect of any misrepresentation made by the other party, whether oral or in writing, prior to the date of each Agreement (unless the misrepresentation was made with intent) and the exercise of remedies by the other party will only be permitted for any breach of the Agreement as provided in these Terms.
- Right to amend these terms
We reserve the right to revise and amend these Terms from time to time.
At the time you order products from us or use this website, you are subject to our policies and Terms in force from time to time, unless required, any modification of the specific policies and our Terms to be made by law or government authority, case and which any changes will also apply to the orders you submitted prior to the changes.
- Personal data protection statement
We absolutely respect the personal data of our customers. Personal data provided to us by a customer will not be disclosed to any third party for commercial purposes without the customer’s prior express consent.
Information entered on this website will remain confidential. Credit and other card information is not stored on our website.
- Law and Jurisdiction
The use of the website as well as the purchase of products through it are governed by Greek law.
Any dispute arising from or related to the use of the website or the Agreements in question shall be subject to the exclusive jurisdiction of the Courts of Athens.
- Comments
Your comments and observations are welcome. Please send us your comments and observations through our online contact form.
