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Return policy


Exterior - Aesthetic Defects:

The customer is obliged upon receive, to unpack and check the products to verify the absence of external, sensory defects , and where there is the right to block the receive of the item and return it to the distributor failing to announce the existence of aesthetic defects within ten (10) calendar days of receipt of the species and when the expiration of that period loses all entitled. The Company is required in a short time to make a replacement of this type with another. Where unconditional acceptance of the kind considered that it was delivered in perfect condition without external sensory defects.

Returns Product surcharge COMPANY:

The return of products charged against COMPANY

1. This all cases delivered other than sold, by type or quantity.

2. If it on delivery type has damaged packaging, completely or for the most part of it.

3. If found that the type bearing design flaw (if it is satisfied by the authorized repairer provides warranty) or lack of property, which property has previously concluded in writing with the Company.

4. In the case of damaged packaging, the customer should not accept delivery of the product from the outset and ask for replacement, after consultation with the Company.

5. In cases of returns with charge to the company the products must be returned in the condition received by the customer and in the time agreed. Any delay by the customer is only justified for reasons of force majeure, otherwise the right to replacement under this condition shall be lost.

6. For all cases, the return of the replacement product will be made together with all the documents accompanying the product (eg. ITT, Ap. Retail etc.) and complete packaging, unless a defect which was later found to delivery and the package does not exist or also outside of product packaging case which was received by distributors at delivery type). The return of the goods by charging COMPANY will either by staff and vehicles of the COMPANY or by courier.

7. If goods are returned damaged or incomplete, the online shop has the right to demand compensation from the customer, the amount of which will be determined by the condition of the goods and make unilaterally and unconditionally whose total or partial settlement of the claim of this to the client.

Safe Products - Warranty conditions:

The available from Company products are durable products bearing all necessary certification for safe operation. The products are accompanied by written instructions (except simple-to-use products) and a written warranty of reasonable duration in Greek and English language. The guarantee form always includes the name and address of the guarantor, the product to which the guarantee of the exact content, the duration, the areal extent of the power and the rights provided by applicable law. The appliance guarantee lasts according to the manufacturer from the date of purchase and allows the free remedy the problem, as long as the following conditions are met:

  • There is the guarantee of the delegation and the appliance purchase receipt.
  • Not the fixed components of the device are altered (Serial No.).
  • Do not exclude damage based on the form of the manufacturer's warranty.

Not received orders:

Orders that are not collected by the customer on the agreed day and hour after information received via e- mail and do not relate to defective product to be returned to the transport company facilities for storage and storage fee 7.13 € / m3 per month and minimum charge time of the month and will be borne by the customer.

Ability to return an order or cancellation of it after the withdrawal of products from the store there cannot be done.